How to troubleshoot Roku is not connecting to the Internet Problem?


To stream online music and videos, every Roku device requires a network connection. Internet is important to connect the Roku player with Home Network. Sometimes, the Roku device stops working while connected to the internet. In such a scenario, you need to follow the troubleshooting steps when Roku Not connecting to the internet or unable to make a successful connection. 

In this article, we are going to share step by step guidelines to troubleshoot the Internet Connectivity issues with the Roku device: 

Unable to connect Roku to the Wireless Network 

If a message saying that Roku is unable to connect to your wireless network appears on your screen, you need to check the internet connection. Your Internet must work properly and if it is not working then you must contact the Internet Service Provider to resolve the problem. 

While Setting up the Roku player, connect the Roku to the Wireless Network just like you connect the other devices. Select your Wireless network and enter the password.  If your Roku device is not connecting to the router or you are unable to access the channel that needs network connectivity or experiencing issues in uninterrupted streaming, follows the below-mentioned guidelines: 

Troubleshoot Roku Not Connecting to the Internet 

When your Roku device is not connected to the network, you experience the following troubles: 

  • You will see the screen saying Roku not connecting to the internet while trying to connect your device to the network. 
  • The screen will appear while trying to login. 
  • The screen may even appear when you have lost internet connectivity. 


How to check the Network Connectivity? 

Go to the Settings>>Network>>Check Connection. Here, you can check the status of your internet connection and if it is poor, you can follow the onscreen instructions to troubleshoot the problem. 

Troubleshooting steps to fix Roku Not connecting to the Internet Problem: 

  • Check and make sure that you have entered the correct name of your wifi network.  If you have mentioned the wrong name then it won’t be able to establish the successful connectivity with the home network. So, re-check the name of your wireless network. 
  • Always check twice while entering the password,  the wrong wifi password will not let your device to get connected with the internet. 
  • Check whether your router is properly working or not. You can verify it by connecting other devices like computers, smartphones, and other devices that need wireless connectivity. 
  • Check the wireless signal strength and improve it. If your Roku device is not getting the required signal strength then it could be the reason behind the problem. 
  • Check the settings by resetting the router and device. If your Roku device is not connected to the wireless network or if it is not working but connected the resetting can help you out. For this, go to the settings, choose System and click on System Restart. 


So, follow these simple guidelines to fix the problems and connect the Roku to the Wireless network. If you still have any kind of doubt or query, you can contact the Roku team and seek expert advice to troubleshoot the problem.

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